Something not working, or not behaving how you expected? Email [email protected] and a person will read it.
Things that are usually quick to fix yourself
- Someone is missing from the People page. They may have joined Slack after the last sync. An administrator can press "Sync from Slack" on the People page to import them.
- A leave type is missing for someone. Open that leave type on the Policies page and check who is eligible — it may be limited to certain teams, or to named people.
- Day counts look wrong. Check whether public holidays have been imported for the team's country. A team with no country set only observes company-wide holidays, so they will be charged for a day another team gets free.
- Approve/Deny in Slack says the request was cancelled.That is expected — the requester withdrew it after the message was sent.
Reporting a bug
The more of this you can include, the faster it gets fixed: what you did, what you expected, what happened instead, roughly when, and your Slack workspace name. Screenshots help.
Data requests
For an export or deletion of your organisation's data, email us from an administrator address and we will arrange it. See the Privacy Policy for how we handle personal data.
Security
If you believe you have found a security issue, please write to the same address with the details rather than posting publicly. We will acknowledge it and keep you updated on the fix.